Frequently Asked Questions
Everything you need to know about your REDMAGIC gaming experience.
Which countries does REDMAGIC ship to?
We offer global shipping to many regions including North America, Europe, Asia, and the Middle East. Please check our shipping policy page for a full list of supported countries and delivery timelines.
What is the return policy for REDMAGIC devices?
We offer a 15-day return policy for a full refund if you are not satisfied with your purchase. The device must be in its original packaging and in new condition to qualify.
Do REDMAGIC smartphones come with a warranty?
Yes, all our smartphones come with a standard 1-year limited warranty that covers manufacturing defects. Accessories typically include a 6-month warranty period.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What payment methods are accepted on the official store?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like Klarna or Affirm depending on your location.
Are REDMAGIC phones compatible with my local network carrier?
Our devices are globally unlocked and support a wide range of bands. However, we recommend checking the specific network bands listed on the product page against your carrier's requirements to ensure 5G/4G compatibility.