Returns & Exchanges

At REDMAGIC, we stand by our gaming gear and offer a 15-day return period for products that do not meet your expectations. Items must be returned in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Submit a Request

  Contact our support team within 15 days of delivery to initiate your return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your REDMAGIC device, including the original box, charging cables, and any promotional items, ensuring the RMA number is clearly marked.

• 3.
  Ship to Service Center

  Send your package to our designated service center using a trackable shipping method to ensure safe arrival and processing.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, we will process your refund to the original payment method within 7-10 business days.